IOC 320 focuses on how values, attitudes and beliefs influence communication among people from different cultural backgrounds through a study of principles and processes of communication. 

The theory, research, and practical application for managing conflicts through communication is studied. The class focuses on conflict between people in the contexts of family, group and organizations.

This course is about conflict, which could be defined as those instances when accomplishing our own needs is so incompatible with or inhibited by others accomplishing their needs that we have to expend time and energy on the matter. Although we are always trying to work out minor problems of different interests, we tend to say we are “in conflict” when the problems are so difficult that they disrupt smooth system functioning. In this class we will study how people get to states of conflict, what they usually do about conflict and how they might manage conflict better.